Shipping Policy

The typical delivery time frame is between 4 to 6 business days however, you may receive your items much earlier. All orders are shipped with the tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays. 

Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Order and shipping details. If you have any other questions, check out our FAQ page, or contact us using the chat option, our contact us page or emailing at info@sootheseating.com. 
 
Your Order - What to Expect 
 
As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order. 
 
We confirm with our suppliers if your order is in stock and available for immediate shipment.  
 
Once your order is confirmed and payment has been processed your order will be on its way. We will send you tracking information on the day your order ships to the email address you have provided when checking out. 
 
If you do not receive tracking information from us within 6 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email info@sootheseating.com 
 
Shipping Details 
 
Where We Ship: 

We currently offer shipping within the United States. For inquiries regarding international shipping, please contact us. 

Note 

  1. Please verify you have the correct shipping address on your order before making payment as this is the address we will ship to.
  2. We are not responsible for any return shipping cost if the product didn’t meet your expectations or placed a wrong order after the order has been shipped out. However, if your product is damaged or defective, these exceptions do not apply. In this case, we offer a full refund or free replacement without any need for return label fees. Please contact us and we will work with you to find the best solution. 
  3. Items that weigh less than 150 lbs will be dispatched by UPS. While items that weigh more than 150 lbs will be delivered by truck.
  4. If there is a delay to your order due to unforeseen circumstances, such as extreme weather unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.

Upon Receipt of Package 
 
1. Before signing any paperwork, thoroughly inspect the items delivered to you. 
     a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims. 

  1. Count all the pieces of your package and ensure they’re accounted for.
        a. Immediately report any missing pieces within 48 hours by emailing directly at info@sootheseating.com or via ours contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window 
  2. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at info@sootheseating.com or via ours contact us page.

 

Order cut off time: 6 pm MST

Handling time: 1-2 business days (Mon-Fri)

Transit time: 3 to 4 business days  (Mon-Fri)

Total delivery time: 4-6 business days

 

Please find our contact information below. 

Phone: +1 (332) 232-9830 

Email: info@sootheseating.com 

Address: 1309 Coffeen Avenue Ste 1200, Sheridan, Wyoming 82801, United States 

Legal Business Name: Soothe Seating LLC 

Thank you for choosing SootheSeating.com for your needs.